Terms & Conditions

Effective Date: [13-01-2025]

Welcome to Luz de Luna Art ("we," "us," or "our"). By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

1.1 Luz de Luna Art offers original artwork and designs, many of which are produced and fulfilled through third-party Print-on-Demand (POD) partners such as Printify.

1.2 By purchasing from our website, you agree to abide by these Terms & Conditions, as well as any additional policies referenced herein.

2. Product Information

2.1 All products displayed on our website are made-to-order. Slight variations in color, design placement, or appearance may occur due to differences in production processes or monitor settings.

2.2 Product descriptions and images are provided for informational purposes. While we strive for accuracy, we cannot guarantee that all product details are error-free.

3. Order Process and Payment

3.1 All orders must be placed through our website. Orders are confirmed upon receipt of payment.

3.2 Accepted payment methods include [list payment methods, e.g., credit card, PayPal, etc.]. All transactions are secure and processed via trusted third-party payment providers.

3.3 Prices are listed in [currency] and may be subject to change without notice. Applicable taxes, shipping, and handling fees will be calculated at checkout.

4. Shipping and Delivery

4.1 Orders are fulfilled by Printify and shipped directly to the customer. Estimated delivery times are provided at checkout and vary based on your location.

4.2 Shipping times may be affected by factors beyond our control, such as customs delays or carrier issues. We are not responsible for such delays but will assist in resolving any issues where possible.

4.3 Customers are responsible for providing accurate shipping information. Luz de Luna Art is not liable for orders lost or delayed due to incorrect shipping details.

5. Returns and Refunds

5.1 As all items are made-to-order, we do not accept returns or exchanges unless the product is defective or damaged upon arrival.

5.2 If you receive a defective or damaged product, please contact us within 14 days of delivery with a description and clear photos of the issue. Upon verification, we will issue a replacement or refund.

5.3 Refunds, when applicable, will be processed back to the original payment method within 7-14 business days.

6. Intellectual Property

6.1 All artwork, designs, and content on Luz de Luna Art are the intellectual property of their respective creators and are protected by copyright laws.

6.2 Customers may not reproduce, modify, distribute, or resell any products or designs without express written permission.

7. Limitation of Liability

7.1 Luz de Luna Art is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

7.2 Our total liability for any claims related to an order will not exceed the purchase price of the product in question.

8. Privacy Policy

8.1 We are committed to protecting your privacy. Please refer to our Privacy Policy [link] for details on how we collect, use, and store your information.

9. Governing Law

9.1 These Terms & Conditions are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

9.2 Any disputes arising from these Terms will be resolved exclusively in the courts of [Your Jurisdiction].

10. Changes to Terms

10.1 Luz de Luna Art reserves the right to update these Terms & Conditions at any time. Changes will be effective upon posting to our website.

11. Contact Us

For questions or concerns about these Terms & Conditions, please contact us at:

Email: ir.je.montoya@gmail.com
Phone: 0640355016

Privacy Policy

Effective Date: 13-01-2025

Luz de Luna Art ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

1.1 Personal Information: When you place an order or create an account, we collect information such as your name, email address, shipping address, and payment details.

1.2 Non-Personal Information: We collect non-identifiable information such as browser type, device information, and website usage data via cookies and similar technologies.

2. How We Use Your Information

2.1 To process and fulfill orders.

2.2 To improve our website, customer service, and product offerings.

2.3 To send updates, promotional materials, and other communications (you may opt-out at any time).

2.4 To comply with legal obligations.

3. Sharing Your Information

3.1 We share your information with trusted third parties, such as Printify and payment processors, solely to fulfill your orders.

3.2 We do not sell or rent your personal information to third parties.

3.3 We may disclose information if required by law or to protect our rights.

4. Data Security

4.1 We implement reasonable measures to protect your personal information from unauthorized access, alteration, or misuse.

4.2 Despite our efforts, no method of transmission or storage is 100% secure. By using our services, you acknowledge this risk.

5. Cookies

5.1 Our website uses cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences via your browser settings.

6. Third-Party Links

6.1 Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.

7. Your Rights

7.1 You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at ir.je.montoya@gmail.com

7.2 You may opt-out of promotional communications by following the "unsubscribe" link in our emails.

8. Changes to This Policy

8.1 We may update this Privacy Policy periodically. Changes will be effective upon posting to our website.

9. Contact Us

For questions about this Privacy Policy, please contact us at:

Email: ir.je.montoya@gmail.com
Phone: 0640355016